Your personal data is our top priority. Learn exactly how W19 collects, stores, and protects your information.
Last updated: January 2026W19 ("we", "us") is an international online betting and gaming platform serving users in Bangladesh. Your privacy matters deeply to us. This Privacy Policy explains what information we collect when you use the W19 website and services, how we use that information, and how we keep it secure.
By creating an account or using any service on W19, you agree to this Privacy Policy. We recommend reading it in full so you have a clear understanding of how your data is managed.
This Privacy Policy has been prepared in accordance with the GDPR (General Data Protection Regulation) and international data protection standards.
W19 only collects what is strictly necessary. We never ask for information we don't need. See the full details below —
| Data Type | Reason for collection |
|---|---|
| IP Address | Security Verification & Fraud Prevention |
| Device Type & OS | Improving Platform Experience |
| Browser Information | Ensuring Correct Site Display |
| Login time and date | Account security monitoring |
| Cookie data | Session Management & Personalization |
We collect data on which games or sports sections you use most and how long you play — this is used for responsible gaming monitoring and experience improvement. This information is never shared with any third party.
W19 uses your information only for specific, legitimate purposes. Each purpose is clearly outlined below —
W19 never sells or rents your personal data to third parties for advertising purposes.
Not sharing your data with third parties is our core principle. However, limited sharing may occur in the specific circumstances outlined below.
W19 uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.
| Cookie Type | Purpose | Retention Period |
|---|---|---|
| Essential cookies | Login sessions and security | Deleted at End of Session |
| Functional cookies | Remembering Language & Preferences | 30 days |
| Analytics cookies | Site Usage Monitoring | 90 days |
You can disable cookies at any time through your browser settings. However, disabling essential cookies may prevent login and certain features from working properly.
W19 does not use any third-party tracking or advertising cookies. Your browsing habits are never shared with advertisers.
W19 follows the highest industry standards to protect your information. Our security is multi-layered —
If you notice any suspicious activity on your account, change your password immediately and contact support at support@w19.online
Under GDPR and international data protection laws, you have a number of rights over your own data. W19 fully respects and upholds all of these rights.
You may request to see all the information we hold about you. A complete data report will be provided within 30 days of your request.
If any of your information is incorrect, you can request a correction. You can also update many details yourself from Settings.
After account closure, you may request permanent deletion of specific data. Certain information may be retained where required by law.
You can receive a copy of your data in a machine-readable format, which is useful if you wish to transfer it to another platform.
In certain circumstances, you may request that the processing of your data be temporarily put on hold.
You may object to marketing communications or specific uses of your data. All objections are acted upon immediately.
To exercise this right Help Center Reach out to us or email directly at support@w19.online
W19 does not retain any data longer than necessary. A specific retention period is defined for each type of data.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For the Duration of Active Account | For Service Delivery |
| Transaction History | 5 Years | Legal Obligations & Dispute Resolution |
| KYC Documents | 5 years after account closure | Regulatory Authority Directives |
| Log files | 90 days | Security monitoring |
| Cookie data | Session duration or up to 90 days | User Experience |
| Support Conversations | 2 years | Quality Control & Records |
Once the retention period expires, data is automatically and securely deleted. Complete removal from backups is also ensured prior to any manual deletion.
If you have any questions or concerns about this Privacy Policy, don't hesitate to reach out. We typically respond within 48 hours.
We aim to resolve all privacy-related complaints within 30 days. If you are not satisfied with the outcome, you have the right to escalate your complaint to the relevant international data protection authority.
The core pillars of our privacy protection
All your data is secured with AES-256 encryption — the same standard used by banks and government agencies.
W19 never sells your personal information to advertisers or third parties. This is a commitment we will never compromise on.
With OTP verification and session management, unauthorized access to your account is virtually impossible.
Data is automatically deleted after the retention period. Nothing is stored beyond what is strictly necessary.
W19 operates in compliance with GDPR — Europe's highest data protection standard — which extends the same protections to users in Bangladesh.
For any data protection queries, our specialist support team is on hand to help you directly.
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